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The Pattern Interrupt

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THE PATTERN INTERRUPT - STANDARD TERMS OF BUSINESS

1. Services
All services are provided by Lucy Puttergill.

Lucy Puttergill provides personal freedom coaching and relational coaching. The services provided under these terms of business relate to The Pattern Interrupt One Month Intensive.

It is important that you are aware that I am here to do my very best to help you through the process of moving towards increased personal and relational freedom. That said, the results of this work are as much dependent on the commitment of the client as it is the coach. It’s for that reason I can’t guarantee results because it depends a lot on your willingness to show up fully and openly for the process.

In addition, please be advised from time to time I may be unavailable to provide coaching for short periods in the case of illness or client demand. I will always endeavour to reschedule in these cases.

Whilst many clients experience huge benefits from this work, including paradigm shifts in mindset, wellbeing, insight and peace as a result of our services, we offer no guarantees for the reasons stated above.
Each person and business is different and results may vary.
All services provided are limited to a specific period which will be agreed in advance with a specific start and end date confirmed by email.

All services are performed by Lucy Puttergill.

No services are outsourced.

2. Ongoing Work and Termination
Our work together is offered on a one-month basis with two (2) sessions of approximately 60–90 minutes. The two sessions must be scheduled within the month period after purchase of the programme unless otherwise discussed

3. Fees and Payment Terms
The fees for all packages are charged monthly in advance or in full at the start of the programme. VAT is not charged and there are no additional expenses.

Quotes for work are unique to each client and represent the time to be incurred on each project. Quotes may be higher or lower for certain clients depending on whether there is already a pre-existing relationship which will impact the number of hours required in each circumstance.

Payment is due within 7 days of the date of any invoice. After the 7-day period any outstanding sums become an unpaid debt. Lucy Puttergill reserve their right to seek statutory interest on any unpaid debts.

4. Intellectual Property Rights
I retain all copyright in any document prepared in the course of carrying out any services on your behalf. Should you wish to use the document for additional purposes a licence fee can be agreed.

5. Communications
Communication with clients will be via email unless otherwise agreed in advance. Electronic communications are not totally secure and I cannot be held responsible for damage or loss caused by viruses. My usual business hours are 9am until 6pm, Monday to Friday. Outside of these times responses to any communications may not be read or responded to. Please be aware that as part of the content strategy for my business, social media posts may be uploaded to social channels outside of these hours.

6. Data Protection
We are committed to protecting your data. Our privacy policy is available at https://www.lucyputtergill.com/privacy-policy/

7. Confidentiality and Retention of Information
All communications between us are treated as confidential. I may, from time to time, discuss aspects of my client work with a professional supervisor, always without identifying details. My virtual assistant has limited access to client names and scheduling information to help with the smooth running of my practice. I may also share insights or themes from our work in my writing or on social media, but never in a way that could personally identify you.
Confidentiality will only be broken if required by law, or where necessary for the internal operations of my business (for example, sharing financial information with my accountant).

8. Complaints and Refunds
I am committed to providing you with a high-quality service that is both efficient and effective. However, should there be any cause for complaint in relation to any aspect of our service, please contact Lucy Puttergill on the relevant email address. I agree to look into your complaint carefully and promptly and take reasonable steps to resolve it. Refunds will be provided in accordance with your statutory rights.

I do not and cannot guarantee any specific results in respect of paradigm shifting mindset changes for the above mentioned reasons.

There will not be any liability to you for any delay or failure to perform our obligations if the delay or failure is caused by circumstances outside my reasonable control.

9. Third Party Rights
No person other than the person provided with a copy of these Terms of Business shall be deemed to have the benefit of the services, or have any rights to enforce or rely on any of the terms.

10. Applicable Law
These Terms of Business are my standard terms and conditions of business and should at all times be construed in accordance with the laws of England & Wales.
The courts of England & Wales will have exclusive jurisdiction in relation to any claim, or dispute arising out of this engagement or any matter arising from it.

11. Lateness
Please try to let me know if you will be late or need to reschedule a session at least 24 hours in advance.

My schedule is busy so any lateness on your which has not been pre-agreed cannot be made up in additional time outside of our scheduled sessions. If you are more than 15 minutes late for a session without prior notice, the session will be deemed as completed and I will close the zoom call.
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Choose a pricing option

  • Preferred option
    The Pattern Interrupt (Pay in Full) (£666)£666.00
  • Preferred option
    The Pattern Interrupt (£333.00/m)2x £333.00

A note: if you've been formally diagnosed with ROCD or OCD, this isn't the right fit, that needs ERP therapy with a specialist, not coaching, and I'd be doing you a disservice pretending otherwise. 

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You will not be charged for this purchase, but if you choose to make an optional purchase later, this card info will be used to complete that transaction!

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  • 1xThe Pattern Interrupt£0
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All prices in GBP